The CxO Trilemma: Balancing Growth, Customer Satisfaction and Productivity
In the current landscape, businesses struggle to balance hybrid monetization strategies with exceptional customer satisfaction across market segments. Furthermore, achieving sustainable revenue growth and delivering cost efficiency are challenging.
The Challenge: Navigating Complex OTR Journey
Eliminating Data Inaccuracies
A fragmented and siloed technology stack, along with the lack of a unified system of record, leads to data inaccuracies. In the OTR process, these issues can result in incorrect quotes and billing errors.
Managing commercial complexity
Hybrid monetization strategies—such as one-time, subscription, consumption models, and bundles—introduce complexity, affecting business operations and revenue management.
Addressing Billing and Payments Issues
Billing issues like inaccurate or delayed invoices disrupt cash flow and harm your brand. Inefficient OTR processes can cause payment delays and inaccurate revenue recognition. Addressing these challenges requires effective automation.
Preventing Revenue leakage
Unsatisfactory customer experiences and lengthy sales cycles cause revenue leaks and missed cross-sell and upsell opportunities, impacting your bottom line. Closing gaps in OTR systems is crucial for optimal outcomes and efficiency.
Unlock Total Monetization
Customize the right business and pricing models for the customer.
Boost Agility and Time-to-Market
Leverage modular OTR capabilities to enable hybrid monetization strategies, boosting agility and responsiveness.
Streamline Payments Using AI-Powered Solutions
Orchestrate global payments securely. Use AI to enhance fraud protection, speed transactions, and minimize losses.
Streamline billing operations and reduce complexity
Automate quoting, billing, and revenue recognition to streamline operations and reduce IT dependency with pre-built APIs
Ensure Compliance Through Automated Revenue Recognition
Automate revenue recognition, ensure compliance, and speed up reporting with real-time insights and forecasts.
Maximize Performance with Real-Time Metrics
Centralize and enable real-time data sharing to enhance performance metrics and improve decision-making.
Boost Revenue Retention for Sustainable Growth
Improve net revenue retention by reducing customer churn, increasing expansion revenue, and preventing downgrades.
Power OTR processes with Zuora’s Monetization Platform
Zuora’s cloud-based platform streamlines the OTR journey, boosting sales, reducing errors, and enhancing customer satisfaction. Connect quotes, orders, billing, payments, and revenue recognition with a unified subledger. Use Zuora Billing to price and package offers, manage payments globally with Zuora Payments, and automate revenue recognition with Zuora Revenue. Integrate seamlessly with your tech stack using our pre-built connectors, APIs, and SDKs.
Featured Case Studies
1000+ companies trust Zuora to unlock their business’s full potential.
Transform business models from transactional to recurring
Zuora gave us both technical & strategic capabilities to venture into more adaptable pricing models for individual offerings – based on specific care providers’ demands. We have a new, forward-looking mindset that measures success in terms of achieving strategic objectives.
Align business strategy with your revenue strategy
With Zuora, AppDynamics has automated processes and gained dramatic efficiencies. In fact, the company has reduced the time to close its books by forty percent.
Reduce risk and minimize accounting costs
With Zuora, Gainsight gained accurate, real-time data, reducing monthly close time by 30% and audit time by 50%. Enhanced automation and visibility into revenue allow the team to focus on strategic projects, scaling effectively with growth.
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