Hi, I’m
Cem
Cem Yöndem brings solutions to light.
VP OF DIGITAL CUSTOMER
RELATIONSHIP MANAGEMENT
AND IT PLATFORMS
SCHNEIDER ELECTRIC
Hi, I’m
Cem
Cem Yöndem brings solutions to light.
VP OF DIGITAL CUSTOMER
RELATIONSHIP MANAGEMENT
AND IT PLATFORMS
SCHNEIDER ELECTRIC
An enabler of agility
For Cem Yöndem, problem-solving is more than a way to work — it’s a way of life. His creative solution-focused approach drives his work at Schneider Electric, where Yöndem leads the global enterprise’s efforts to completely reshape end-to-end customer journeys through personalization. His latest challenge is to expand a product-oriented business model into one that offers services and subscriptions to new customers in new geographies — a challenge that requires experimentation and incremental changes in response to customer feedback. Yöndem relies on an agile process to not only help customers achieve their goals but also enable growth for the company and sustainability for the planet.
An enabler of agility
For Cem Yöndem, problem-solving is more than a way to work — it’s a way of life. His creative solution-focused approach drives his work at Schneider Electric, where Yöndem leads the global enterprise’s efforts to completely reshape end-to-end customer journeys through personalization. His latest challenge is to expand a product-oriented business model into one that offers services and subscriptions to new customers in new geographies — a challenge that requires experimentation and incremental changes in response to customer feedback. Yöndem relies on an agile process to not only help customers achieve their goals but also enable growth for the company and sustainability for the planet.
“Technology is an enabler of agility. Even if your processes and people are in the right place, if you don’t have the right technology, you’ll always have problems being agile. Technology is crucial for
agile transformations.”
“Technology is an enabler of agility. Even if your processes and people are in the right place, if you don’t have the right technology, you’ll always have problems being agile. Technology is crucial for agile transformations.”
ACCELERATE CHANGE
A winning strategy
“Doing modern business means responding to a constantly changing environment by putting the customer at the center of all our activities. We’re designing all our business models, flows, and end-to-end journeys around customer needs. If customers win, the company wins.”
A winning strategy
“Doing modern business means responding to a constantly changing environment by putting the customer at the center of all our activities. We’re designing all our business models, flows, and end-to-end journeys around customer needs. If customers win, the company wins.”
“Integrating Zuora into our IT ecosystem was a revolutionary change in how we manage subscription activities. It was the missing piece. Today, Zuora is a driver of the overall end-to-end journey for our new subscription services as well as our overall transformation.”
A revolutionary change
Schneider Electric’s transformation isn’t specific to a single group or a single technology — it’s a company-wide transformation that requires a comprehensive IT solution design. For Yöndem, the most important aspect of that architecture is end-to-end integration, with billing and finance as key components. He chose to work with Zuora because rather than starting with products, the Zuora team looked first at Schneider’s overall transformation, offering guidance and consultation. Zuora is now a seamless part of an elegant, fully integrated IT design, and the consulting relationship continues to this day.
A revolutionary change
Schneider Electric’s transformation isn’t specific to a single group or a single technology — it’s a company-wide transformation that requires a comprehensive IT solution design. For Yöndem, the most important aspect of that architecture is end-to-end integration, with billing and finance as key components. He chose to work with Zuora because rather than starting with products, the Zuora team looked first at Schneider’s overall transformation, offering guidance and consultation. Zuora is now a seamless part of an elegant, fully integrated IT design, and the consulting relationship continues to this day.Schneider Electric’s transformation isn’t specific to a single group or a single technology — it’s a company-wide transformation that requires a comprehensive IT solution design. For Yöndem, the most important aspect of that architecture is end-to-end integration, with billing and finance as key components. He chose to work with Zuora because rather than starting with products, the Zuora team looked first at Schneider’s overall transformation, offering guidance and consultation. Zuora is now a seamless part of an elegant, fully integrated IT design, and the consulting relationship continues to this day.
“Integrating Zuora into our IT ecosystem was a revolutionary change in how we manage subscription activities. It was the missing piece. Today, Zuora is a driver of the overall end-to-end journey for our new subscription services as well as our overall transformation.”
Meet the faces of modern business
Unlock the power of direct, digital customer relationships.
Behind every brand doing modern business is a leader who is bold enough to redefine the relationship between the company and their customers. This kind of innovation requires courage, insight, and collaboration. It also requires flexibility and speed — because timing is everything. To make it work, you need the right business model, the right technology and the right organizational structure.
Modern business leaders who can successfully bring these to fruition become Accelerators, setting the pace for innovation and growth within their industry.
And that’s where Zuora comes in.
Unlock the power of direct, digital customer relationships.
Behind every brand doing modern business is a leader who is bold enough to redefine the relationship between the company and their customers. This kind of innovation requires courage, insight, and collaboration. It also requires flexibility and speed — because timing is everything. To make it work, you need the right business model, the right technology and the right organizational structure.
Modern business leaders who can successfully bring these to fruition become Accelerators, setting the pace for innovation and growth within their industry.
And that’s where Zuora comes in.
Do modern business with Zuora
Technology
Whether your business model is based on subscriptions, consumption, or a hybrid approach, our flexible monetization solutions will unlock your full growth potential.
Expertise
Having the right technology isn’t enough. Zuora has the unique expertise to guide your company on its “journey to usership”, no matter what stage you are at.
Partnerships
Our international partner ecosystem has the resources to help you design and execute a winning monetization strategy for your business – so you can go global.